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terms of sale
terms of sale
Website: BHK.ae
Email: info@bhk.ae
Call / WhatsApp: +971588676776
Business: Mobile phones, tablets, laptops, accessories and related electronics
Delivery: UAE
COD: Customer can inspect/check the phone at delivery before payment, where the delivery service supports inspection
Warranty: I have written this so the specific warranty shown on each product/order controls, which is safer because your products can have different warranty periods.
Delivery target: up to 2 business days for UAE orders where available
Privacy: aligned in structure with the Noon document you supplied, but rewritten for BHK.ae rather than copied. The source policy covers data collection, cookies, orders, payments, third parties, security, retention and user rights.
Legal note: These are professional website drafts, not legal advice. Before publishing, have your UAE legal adviser review the final versions, particularly the return/refund, warranty, COD and limitation-of-liability sections. UAE consumer guidance addresses return/exchange/refund policies and defective goods, so BHK.ae's published policy should match your actual business practice.
1. BHK.ae TERMS & CONDITIONS
Last Updated: 08 October 2026
1. Introduction
Welcome to BHK.ae.
These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the BHK.ae website and any products or services provided through the website.
By accessing BHK.ae, creating an account, placing an order, purchasing a product, or using any service provided through our website, you agree to these Terms.
If you do not agree with these Terms, please do not use the website or purchase products through BHK.ae.
BHK.ae reserves the right to update these Terms from time to time. Updated Terms will become effective when posted on the website.
2. About BHK.ae
BHK.ae operates as an online retailer/wholesaler of mobile phones, tablets, laptops, accessories and related electronic products.
Products offered through BHK.ae may include new, used, refurbished, pre-owned, open-box, imported, or other specified conditions depending on the individual product listing.
The condition, specifications, storage capacity, color, model, region/version and warranty applicable to a product will be stated on the relevant product page or communicated before purchase where applicable.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on BHK.ae are accurate.
However:
Product colors may appear slightly different depending on your screen.
Product images may be representative where clearly indicated.
Specifications may vary by model, region or manufacturer.
Stock availability can change without notice.
Certain products may be imported versions.
Used/refurbished products may show normal signs of previous use where stated.
Accessories included with a product will be as stated in the product listing.
Customers should carefully review the product description before placing an order.
4. Prices
All prices displayed on BHK.ae are shown in UAE Dirhams (AED) unless otherwise stated.
Prices may change without prior notice.
The price applicable to your order is generally the price displayed at the time the order is placed, subject to obvious pricing errors, stock issues, promotions, or other circumstances permitted by applicable law.
5. Orders
Submitting an order through BHK.ae constitutes a request to purchase the selected product.
An order may be subject to verification before acceptance.
We may contact you by telephone or WhatsApp to confirm:
Customer details
Delivery address
Product availability
Order quantity
Payment method
Other information necessary to process the order
BHK.ae reserves the right to cancel an order where there is a legitimate reason, including suspected fraud, incorrect pricing, unavailable stock, inability to verify the order, or other operational circumstances.
6. Order Cancellation
Customers may contact BHK.ae as soon as possible if they wish to cancel an order.
Cancellation may not be possible after an order has already been dispatched or handed to a delivery provider.
If an order has already been dispatched, applicable return or refusal procedures may apply.
For cancellation assistance:
Call / WhatsApp: +971588676776
Email: info@bhk.ae
7. Delivery
BHK.ae aims to deliver eligible UAE orders within the delivery timeframe displayed on the website or communicated during the ordering process.
Our general target may be up to 2 business days within the UAE, subject to:
Product availability
Customer location
Delivery provider availability
Public holidays
Weather
Traffic
Incorrect address or telephone information
Other circumstances outside our reasonable control
Delivery times are estimates unless specifically stated otherwise.
8. Cash on Delivery
Where Cash on Delivery ("COD") is available, customers may be required to confirm their order before dispatch.
Where the delivery service permits inspection, customers may check the product at delivery before making payment, subject to the delivery provider's procedures and the condition of the package/product.
COD availability may vary depending on location, product, order value, customer history, or other operational considerations.
9. Warranty
Products sold by BHK.ae may have different warranty periods.
The warranty period applicable to a product will be stated on the product page, invoice, warranty document, or order confirmation.
Warranty coverage is subject to the applicable BHK.ae Warranty Policy and any manufacturer warranty that may apply.
10. Prohibited Use
You agree not to:
Use BHK.ae for unlawful purposes.
Attempt unauthorized access to our systems.
Interfere with website security.
Upload malicious software.
Commit fraud.
Use stolen payment information.
Place fraudulent orders.
Scrape or copy website content for commercial misuse.
Attempt to disrupt website operation.
Misrepresent your identity.
Abuse our return, refund, COD or warranty procedures.
11. Intellectual Property
Unless otherwise stated, content displayed on BHK.ae, including:
Logos
Branding
Text
Graphics
Product descriptions
Website design
Images
Software
Layout
Other original content
is owned by or licensed to BHK.ae or its relevant rights holders.
You may not reproduce, modify, distribute, sell, publish or commercially exploit such content without appropriate authorization.
12. Third-Party Services
BHK.ae may use third-party providers for:
Payments
Delivery
Website hosting
Analytics
Advertising
Customer communication
Security
Other business services
Third-party services may be governed by their own terms and policies.
13. Limitation of Liability
BHK.ae will take reasonable measures to provide accurate product information and reliable services.
However, BHK.ae cannot guarantee that the website will always be uninterrupted, error-free, or completely free from technical problems.
Nothing in these Terms is intended to exclude or restrict any rights or protections that cannot lawfully be excluded under applicable law.
14. Governing Law
These Terms shall be interpreted in accordance with the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations applicable in the Emirate of Dubai.
Any dispute shall be handled through the appropriate legal or regulatory channels available under applicable law.
15. Contact
BHK.ae
Email: info@bhk.ae
Call / WhatsApp: +971588676776
2. BHK.ae RETURN & REFUND POLICY
Last Updated: 08 October 2026
1. Introduction
At BHK.ae, we want our customers to receive products that match their order and the description provided on our website.
This Return & Refund Policy explains when a product may be eligible for return, replacement, repair, or refund.
Because BHK.ae sells new, used, refurbished and electronic products, return conditions may vary depending on the product.
The product-specific terms shown at the time of purchase will apply where they provide additional conditions.
2. Incorrect or Damaged Product
If you receive:
The wrong product
A materially different product
A product damaged during delivery
A product with a serious issue that was not disclosed
please contact BHK.ae as soon as possible.
We may request:
Order number
Photographs
Videos
Packaging photographs
Product serial/IMEI number
Description of the issue
This information helps us investigate and resolve the matter.
3. Defective Product
If a product develops a covered defect during its applicable warranty period, the product may qualify for:
Repair
Replacement
Refund
Other appropriate remedy
depending on the product, defect, warranty terms, availability and applicable law.
The customer should not attempt unauthorized repairs or modifications because these may affect warranty eligibility.
4. Used and Refurbished Products
Used, refurbished and pre-owned products may have signs of previous use.
Minor cosmetic marks, scratches or other disclosed signs of use do not automatically constitute a defect where the product was accurately described before purchase.
5. Products That May Not Be Eligible for Return
Subject to applicable law, returns may be restricted where products have been:
Damaged by the customer
Physically abused
Modified or repaired by an unauthorized person
Exposed to liquid where liquid damage is not covered
Damaged through misuse
Damaged through improper charging/accessories
Tampered with
Altered from their original condition
Returned without required accessories where those accessories are necessary to evaluate the claim
6. Return Process
To request a return or warranty assessment:
WhatsApp / Call: +971588676776
Email: info@bhk.ae
Please provide:
Order number
Customer name
Contact number
Product name
Reason for return
Photos/videos if requested
Do not ship a product back without receiving return instructions from BHK.ae.
7. Inspection
Returned products may be inspected before a return, replacement, repair or refund is approved.
Inspection may include:
Physical condition
IMEI/serial number
Functional testing
Battery/charging testing
Screen testing
Camera testing
Network testing
Software testing
Signs of liquid damage
Signs of unauthorized repair
8. Refunds
If a refund is approved, the refund method may depend on the original payment method and the circumstances of the return.
Processing time may vary depending on:
Payment provider
Bank
Payment method
Internal verification
9. Shipping Costs
Where a return is approved because of an issue attributable to BHK.ae, BHK.ae may arrange or reimburse reasonable return delivery costs as appropriate.
Where a return is requested for a reason not covered by this policy, the customer may be responsible for applicable delivery or return costs.
10. Contact
Email: info@bhk.ae
Call / WhatsApp: +971588676776
3. BHK.ae SHIPPING & DELIVERY POLICY
Last Updated: 08 October 2026
1. Delivery Area
BHK.ae provides delivery services within the UAE for eligible products and locations.
Delivery availability may depend on the product, customer address, courier coverage and other operational factors.
2. Delivery Time
Our general target for UAE orders is up to 2 business days, subject to product availability and delivery conditions.
Orders placed on weekends, public holidays or outside operating periods may be processed on the next business day.
3. Free UAE Delivery
Where an order qualifies for free UAE delivery, the applicable delivery charge will be shown as free during checkout or communicated by BHK.ae.
Certain products, locations or special delivery services may have different charges.
4. Delivery Address
Customers are responsible for providing an accurate:
Name
Mobile number
Building/villa information
Street
Area
City
Delivery instructions
BHK.ae is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
5. Delivery Attempts
The delivery company may contact you using the telephone or WhatsApp number provided with the order.
If the customer is unavailable, additional delivery attempts may be made according to the delivery provider's procedures.
6. Inspection at Delivery
Where available, customers may be allowed to inspect the product before accepting the delivery, particularly for COD orders.
Inspection procedures depend on the delivery provider.
Customers should report visible shipping damage or an incorrect product as soon as possible.
7. Delays
Delivery may be delayed because of:
Weather
Traffic
Public holidays
Courier problems
Incorrect address
Customer unavailability
Product availability
Technical issues
Events outside BHK.ae's reasonable control
We will make reasonable efforts to assist customers when delays occur.
8. Delivery Confirmation
Delivery may be confirmed through:
Customer signature
OTP
Delivery confirmation
Courier system confirmation
Other delivery-provider procedures
9. Contact
Email: info@bhk.ae
Call / WhatsApp: +971588676776
4. BHK.ae WARRANTY POLICY
Last Updated: 08 October 2026
1. Introduction
BHK.ae provides warranty coverage on eligible products according to the warranty period and terms stated on the product page, invoice, warranty document or order confirmation.
Warranty periods may differ between products.
Always check the warranty period stated for your particular product.
2. What the Warranty Covers
Where applicable, the warranty may cover manufacturing or functional defects that occur under normal use during the applicable warranty period.
Depending on the product, warranty coverage may include issues involving:
Power
Charging
Display
Buttons
Cameras
Speakers
Microphone
Network functionality
Other internal hardware
The exact coverage depends on the product and its warranty terms.
3. What the Warranty Does Not Normally Cover
Unless specifically stated otherwise, warranty coverage may not include:
Accidental damage
Broken screens
Cracked glass
Liquid/water damage
Physical abuse
Unauthorized repairs
Tampering
Bent devices
Burn marks
Damage caused by incorrect chargers
Damage caused by misuse
Software modifications
Cosmetic damage caused after delivery
Lost or stolen devices
Normal wear and tear
Accessories unless specifically covered
4. Used and Refurbished Devices
Used and refurbished products may have normal cosmetic signs of use.
Such cosmetic signs do not automatically constitute a warranty defect if they were disclosed or reasonably apparent when purchased.
5. IMEI and Serial Numbers
The IMEI or serial number may be recorded when a product is sold.
Warranty claims must normally relate to the same product originally supplied by BHK.ae.
Any attempt to alter, remove or replace an IMEI or serial number may invalidate warranty eligibility and may be referred for further investigation where appropriate.
6. Warranty Claim Process
Contact us:
WhatsApp / Call: +971588676776
Email: info@bhk.ae
Please provide:
Order number
Customer name
Contact number
Product
IMEI/serial number
Description of problem
Photos/videos if requested
BHK.ae may require the product to be inspected before determining the appropriate resolution.
7. Warranty Resolution
Depending on the circumstances, BHK.ae may provide:
Repair
Replacement
Refund
Other appropriate solution
The available remedy may depend on product availability, the nature of the defect, warranty conditions and applicable law.
8. Warranty Processing
Warranty claims may require testing and inspection.
The time required may vary depending on:
Product type
Problem
Parts availability
Repair requirements
Replacement availability
Service provider
5. BHK.ae CANCELLATION POLICY
Last Updated: 08 October 2026
1. Customer Cancellation
Customers who want to cancel an order should contact BHK.ae as soon as possible.
Call / WhatsApp: +971588676776
Email: info@bhk.ae
Cancellation requests received before dispatch will generally be easier to process.
2. After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
In such cases, the customer may need to follow the applicable delivery refusal, return or refund process.
3. COD Orders
For COD orders, customers should contact BHK.ae immediately if they no longer wish to receive the order.
Repeatedly placing and refusing COD orders may result in restrictions on future COD purchases.
4. BHK.ae Cancellation
BHK.ae may cancel an order where reasonably necessary, including because of:
Product unavailable
Incorrect price
Suspected fraud
Incorrect customer information
Delivery restrictions
Technical error
Duplicate order
Payment problem
Other legitimate operational reasons
Where payment has already been received and cancellation is approved, the applicable refund process will be initiated.
6. BHK.ae COOKIE POLICY
Last Updated: 08 October 2026
1. What Are Cookies?
Cookies are small files stored on your device when you visit a website.
BHK.ae may use cookies and similar technologies to make the website function properly and to understand how visitors interact with our Services.
2. Why We Use Cookies
Cookies may be used to:
Keep your shopping cart active
Remember preferences
Improve website functionality
Understand website traffic
Analyze website performance
Improve customer experience
Measure advertising
Detect suspicious activity
Improve website security
3. Types of Cookies
Essential Cookies
These may be necessary for the website to function correctly.
Functional Cookies
These may remember preferences and settings.
Analytics Cookies
These may help us understand how visitors use BHK.ae.
Advertising Cookies
Where used, these may help measure advertising performance or show more relevant advertising.
4. Third-Party Cookies
Third-party services integrated with BHK.ae may use their own cookies or similar technologies.
Examples may include analytics, advertising, payment, social-media and security services.
These third parties may have their own privacy and cookie policies.
5. Managing Cookies
Most web browsers allow you to control cookies through browser settings.
You may be able to:
Block cookies
Delete cookies
Allow cookies
Receive notifications when cookies are used
Blocking certain cookies may affect website functionality.
7. BHK.ae PAYMENT POLICY
Last Updated: 08 October 2026
1. Available Payment Methods
BHK.ae may provide different payment options depending on product, customer location and availability.
Payment options may include:
Cash on Delivery
Online payment
Card payment
Other payment methods displayed during checkout
2. Online Payments
Online payments may be processed through third-party payment providers.
When you make a payment, the payment provider may collect and process payment information according to its own terms and privacy policy.
3. Payment Authorization
An order may remain subject to payment verification before it is processed or dispatched.
If a payment fails or cannot be verified, BHK.ae may contact the customer or cancel the order where appropriate.
4. Cash on Delivery
Where COD is available, payment is collected when the order is delivered.
Customers should ensure that they are available to receive the order and make the required payment.
Where inspection is available, customers may inspect/check the product according to the delivery provider's procedure before completing payment.
5. Fraud Prevention
BHK.ae may conduct reasonable checks to prevent:
Payment fraud
Identity misuse
Fraudulent orders
Unauthorized transactions
Abuse of COD services
An order may be delayed, held, verified or cancelled where there are reasonable security concerns.
6. Refunds
Approved refunds will generally be processed through the appropriate payment method or another suitable method agreed with the customer, subject to applicable circumstances.
Processing time may depend on the payment provider and bank.
8. BHK.ae CASH ON DELIVERY (COD) POLICY
Last Updated: 08 October 2026
1. COD Availability
Cash on Delivery may be available for eligible UAE orders.
COD availability may depend on:
Delivery location
Product
Order value
Customer history
Courier availability
Other operational conditions
2. Order Confirmation
BHK.ae may contact the customer before dispatch to confirm:
Name
Phone number
Address
Product
Order quantity
Order amount
Orders that cannot be reasonably verified may be delayed or cancelled.
3. Product Checking
Where the delivery provider permits inspection, customers may check the product at delivery before payment.
The extent of inspection depends on the courier's procedures.
Customers should check the product carefully where inspection is offered.
4. Payment
The customer must pay the amount shown as payable for the order at the time of delivery.
The courier may not permit the customer to take possession of the product without payment.
5. Refused COD Orders
Customers should not place an order with the intention of refusing delivery without a legitimate reason.
Repeated refusal of COD orders may result in:
COD restrictions
Prepayment requirements
Order cancellation
Other reasonable account/order restrictions
6. Incorrect Contact Information
Customers must provide a valid telephone number.
If BHK.ae or the delivery company cannot contact the customer, delivery may be delayed or cancelled.
7. Contact
Call / WhatsApp: +971588676776
Email: info@bhk.ae
9. BHK.ae PRIVACY POLICY
Last Updated: 08 October 2026
1. Introduction
BHK.ae respects your privacy and is committed to protecting your personal information.
We may collect information when you visit our website, create an account, place an order, contact us, use WhatsApp, communicate with customer service, submit reviews, or otherwise interact with BHK.ae.
The information may include:
Name
Phone number
WhatsApp number
Address
Order information
Payment-related information
Device information
IP address
Browser information
Website activity
Marketing preferences
We use this information to operate BHK.ae, process orders, provide delivery, communicate with customers, improve our services, prevent fraud and comply with applicable requirements.
The supplied source policy follows the same broad structure, including personal-data categories, collection methods, purposes, third-party sharing, storage, security and user rights.
2. Data Protection
BHK.ae will take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
The UAE's official government portal identifies Federal Decree-Law No. 45 of 2021 concerning the protection of personal data as part of the UAE's cyber-law framework.
3. Third Parties
We may share necessary information with:
Delivery companies
Payment providers
Hosting providers
Technology providers
Security providers
Analytics providers
Marketing providers
Government or law-enforcement authorities where legally required
BHK.ae does not sell customer personal information as a business practice.
4. Marketing
Where permitted, BHK.ae may contact you about:
New products
Offers
Discounts
Promotions
Services
You can request to stop marketing communications by contacting:
info@bhk.ae
5. Your Rights
Depending on applicable law, you may have rights concerning your personal information, including requesting:
Access
Correction
Deletion where legally permitted
Information about processing
Withdrawal of marketing consent
Other applicable privacy rights
Contact:
info@bhk.ae
+971588676776
6. Policy Changes
BHK.ae may update this Privacy Policy when our website, services, business practices, technology or legal requirements change.
The latest version will be published on BHK.ae.
10. BHK.ae CONTACT & CUSTOMER SERVICE POLICY
Last Updated: 08 October 2026
1. Contact Information
For questions, orders, product information, returns, warranty, delivery, payment or other assistance, customers can contact BHK.ae.
BHK.ae
Website: BHK.ae
Email: info@bhk.ae
Call: +971588676776
WhatsApp: +971588676776
2. Customer Support
Our customer-support team may assist with:
Product questions
Product availability
Order status
Delivery
Payment
COD
Returns
Refunds
Warranty
Technical/product information
General website assistance
3. Order Information
When contacting us regarding an order, please provide your order number where available.
This allows us to locate your order and provide assistance more efficiently.
4. WhatsApp Support
Customers may contact BHK.ae through WhatsApp using:
+971588676776
WhatsApp communication may be subject to WhatsApp's own terms and privacy policies.
Please do not send unnecessary sensitive personal information through WhatsApp.
5. Email Support
For formal requests, customers may email:
info@bhk.ae
For privacy requests, warranty matters, returns, refunds or complaints, please provide enough information for us to identify the relevant order or issue.
6. Response Times
BHK.ae aims to respond to customer inquiries as soon as reasonably possible.
Response times may vary depending on:
Inquiry type
Order volume
Weekends
Public holidays
Technical issues
Delivery-provider response
Product/service investigation requirements